If you have any issues with your bike please give us a call at 866-753-1118 x2 or contact us and we will get you taken care of.
If your bike sustained mechanical damage in shipping, we will replace any of the parts that were damaged. However, we do not cover any labor charges you may incur at a shop to replace these parts. Scratches and dents or other cosmetic blemishes to your bicycle may happen during shipment. In this case you must file a claim with your shipping carrier to receive compensation. We are not liable for cosmetic damages.
In the case that there is mechanical damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim.
Vilano Limited Warranty
If you order a Vilano bicycle, you MUST register your bike online at http://www.vilanobikes.com/warranty-resources.html as soon as you receive it. Having a valid registration of your bicycle on file with Vilano is the only way to submit a warranty claim, and be able to get the serial number of your bicycle for the police in case your bike gets stolen.
POLICY: Vilano Bicycles provides the original retail purchaser of each new Vilano branded bicycle a limited 1 year warranty against defects in materials and workmanship for the bicycle frame and rigid fork when purchased from an authorized Vilano dealer. Vilano also warrants, for 30 days, all original parts on the bicycle excluding: crank arms, paint, decals, tires, tubes, chains and other wear & tear items.
REMEDY: This warranty is expressly limited to the repair or replacement of a defective frame, fork, or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through http://www.vilanobikes.com. Proof of purchase is required. A warranty registration must be completed and received by Vilano Bicycles before a warranty claim can be processed. Warranty remedies are subject to depreciation based on age and use of the bicycle.
EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, fork or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, racing or competition, stunts or lack of technical skill of the user.
LIABILITY LIMITATION: Vilano Bicycles shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.